Returns in Spain are free for the first return. For outside Spain, you can ship with the courier (with tracking number) you prefer to our address in Barcelona.
In case of exchange or return, the steps to follow are:
If you are in Spain, contact us at firstname.lastname@example.org and we will arrange the pick up of your package for you.
The shipping address is:
Black Book Fashion SL
Avenida Miguel Utrillo 30
You can use the shipping service of your choice, but it is important that you add the receipt in the box just in case there is any issue.
2. Once the package arrives at our office, we will send you a voucher created especially for you, to your email. It won’t have an expiration date. You can use it in one or several purchases until the amount you have is used up.
If you want to make an exchange, you can place your order again with the correct size or item using the voucher.
In case you need an urgent exchange, feel free to contact us at email@example.com and we will answer you as soon as possible.
For any further questions, you can contact us at firstname.lastname@example.org. We intend to make your shopping experience as pleasant as possible and will be more than happy to assist.