RETURNS
Not sure? No worries! You have 14 days to return your order.
Returns in Spain are free. In Europe and outside the EU, you can ship with the courier (with tracking number) you prefer to our address in Barcelona.

In case of exchange or return, the steps to follow are:
If you are in Spain and have a printer, manage your exchange or return here in 3 simple steps (free shipping):
If you're not in Spain or don't have a printer:
You should send back the items that you want to return to our office in Barcelona, Spain. In the package, you need to include a note with your full name and order number that starts with #.

The shipping address is:
Black Book Fashion SL
Avenida Miguel Utrillo 30
Sitges 08870
Barcelona, Spain

You can use the shipping service of your choice, but it is important that you add the receipt in the box just in case there is any issue.
You have 14 days from the day you receive your order.

2. Once the package arrives at our office, we will send you a voucher created especially for you, to your email. It won’t have an expiration date. You can use it in one or several purchases until the amount you have is used up.

If you want to make an exchange, you can place your order again with the correct size or item using the voucher.

In case you need an urgent exchange, feel free to contact us at customerservice@blackbookfashion.com and we will answer you as soon as possible.
Items must be returned in their original packaging with swing tags attached including the hygiene seal.
Products that have been used will not be able to be returned.
 
 
Do I pay for return shipping?
Returns in Spain are free. For returns within Europe,  shipping costs are incurred by the customer.
For returns outside the EU, shippings costs (including import duties) are incurred by the customer.
  
 

Questions?

For any further questions, you can contact us at customerservice@blackbookfashion.com. We intend to make your shopping experience as pleasant as possible and will be more than happy to assist.